How to fix ‘couldn’t open connection to server’ error on Samsung devices

Are you facing a ‘couldn’t open a connection to server’ error on your Samsung device? Well, this error is a network issue which usually fixes on its own.

The error mostly occurs because of the weak signals, network side glitch, cache bug, issues with SIM, third-party application, bad network settings, network outage, and software bugs. These are the reasons why the ‘couldn’t open a connection to server’ error may be encountered. 

However, if you encounter this error, you need not worry. Know that the error is completely fixable, and most of the time it gets fixed on its own.

If you are also facing this issue on your Samsung device, then this article will discuss the fix for it.

Also Read: Best ways to fix Samsung One UI Battery Drain issues

Fix ‘Couldn’t Open A Connection To Server’ Error On Samsung devices

Couldnt open a connection to server error on Samsung fixed
Couldn’t open a connection to server error on Samsung fixed

Below are the steps which are also the best possible fixes for the ‘couldn’t open a connection to server’ error faced on the Samsung devices.

Try Restarting Your Devices

Restart device
Image Credits: 9to5 Google

The very first thing that you should do is try restarting your device. A reboot will do the job and fix the issue.

To do this, press and hold the power button on your device and click on the restart option.

Many users who encountered this error got it fixed after restarting the device. If this doesn’t fix the issue, you may try moving forward to the next step.

Read Also: How to install TWRP recovery and root Samsung Galaxy Note 8

Check For The Network Signals

Firstly check for other failures due to this issue. Make sure whether other services like text messages, calling, and mobile data are working when you encounter the ‘couldn’t open a connection to a server error.

Also, check for your signal strengths. Many times there might be no network on your device. It usually happens when you are traveling or when you are inside a building.

If the network strength is not optimal currently, then you should get to the place where the network signals are stronger.

If the problem is still not solved, then you should clear the network settings of the device.

It can be helpful when the network strength on your device is good, but you still encounter the error.

To reset/clear network settings, follow the steps given below-

  • Open the Settings app on your device.
  • In the settings app of your phone, tap the general management and then reset.
  • Here you will find an option to ‘reset network settings.’ Click on it and then tap on the Reset settings to confirm the changes.

This will reset or clear the network settings of your Samsung device. This should most probably fix the ‘couldn’t open a connection to server’ error on your device.

If you are still encountering the error, then you should move on to the next step.

Also Read: How to Unlock bootloader, Install TWRP and Root Samsung Galaxy Note 9

Check For The Faulty SIM

Faulty SIM Card
Faulty SIM Card

Many times the SIM may be faulty and this may also cause an error on your phone. You can try removing and reinserting the SIM to check whether it is working fine or not.

If it does not, then try inserting the SIM into another phone. If it doesn’t work on another device as well, then this may indicate to you that the SIM card is defective.

If the SIM is not working, then try wiping the copper contacts of the phone with a clean soft cloth, and try inserting it again.

If it still didn’t work, then you should get it replaced from your SIM card carrier.

If the SIM is fine and you are facing an issue with your phone, then you should move to the next troubleshooting step.

Reset App Preferences

The very next thing that you can do is try resetting app preferences. This error can occur when the default system app is disabled.

This will cause apps on your phone to not work properly and cause the error ‘couldn’t open connecting to server’ on your Samsung devices.

However, you can reset the system app preferences for the app to work normally again.

  • To reset the app preferences, open the settings of your phone, and then open the ‘apps’ section.
  • In the apps, you will see more settings options on the top right corner. Click on it.
  • Then in the more settings of the apps, tap on reset app preferences.
  • After resetting the app preferences, restart your phone, and check whether the problem persists or not.

Clear System Cache

Clearing the system cache can also solve the issues. In case, the error is encountered because of any update on your device, then it is advised to clear the system cache. To clear the system cache, follow the steps given below-

  • Power Off your device.
  • Next hold the volume up and power key combo for a few seconds, until you see an Android logo appear.
  • After you see the Android logo, release both the buttons, and this will open up the Android System Recovery Menu.
  • In the Android System Recovery menu, you will see a wipe cache partition option, select it. You will have to navigate to this option using the volume rockers.
  • The volume up button will move up and the volume down will move down. Press the power button to select the option.
  • Confirm wiping the cache partition of the phone, and restart your device.

Check With Safe Mode

Many times the error might be encountered because of the third-party app. However, you can check whether any third-party app is causing the issue from the safe mode.

To boot to safe mode, follow the steps given below-

  • Power off your phone.
  • Then press the power button and volume down button together for a few seconds till you see the Samsung logo.
  • As you see the Samsung logo, release the power button while you still hold the volume down button.
  • You will be booted to safe mode, and you will see the safe mode logo at the bottom left corner of your screen.

Safe mode doesn’t run any third-party app, so, when using safe mode you will find all the third-party apps will be greyed out.

While using the safe mode, if you didn’t encounter the error, this error is caused because of the third-party apps.

You will have to individually uninstall the apps which you think might cause the problem.

Know that, in most cases, the error might be encountered due to the recently installed app.

After uninstalling the apps, restart your phone to normal mode.

  • To restart your phone to normal mode, press the volume down and power button combo to force restart.
  • Next, hold down the power button, and then tap restart.
  • Next, swipe the notification panel from the top of the screen. You will find a ‘safe mode is on’ notification on the notification panel. Turn it off.

This will fix the issue if it occurred due to the third-party apps on your device.

Resetting Your Phone

If any of the above methods didn’t work, then it would be recommended to reset your phone.

Factory reset removes all files, applications, malware (if there is any) from your phone, and it will restore your phone to factory settings.

There are two methods to factory reset your phone, using the settings menu, or from the physical button.

Before you continue with resetting, make sure you have backed up the data of your device, because resetting will eventually delete all the data on your phone.

Also, make sure that your device is charged up to or more than 60%. If your device gets turned off in between, this can have permanent damage to your phone.

Resetting Using Settings Menu

  • Visit the settings menu, and head to general management.
  • In the general management, tap on reset and then select factory reset, and confirm.
  • This will delete all your data on your phone. 

Resetting Using Physical Buttons

  • Turn off your device.
  • When your device is turned off, press and hold the power button and volume up for a few seconds. Wait till you see the Android logo, and then release both the keys.
  • This will open the Android system recovery menu on your phone. Here you will have to select the ‘wipe data/factory reset option.
  • You will have to navigate to the option using volume slides.
  • Volume up to move up and volume down to move down. The power button will select the option.
  • After selecting the factory reset option, confirm it, and your phone will get reset.

Final Words

The above methods should fix the ‘couldn’t open a connection to server’ error you encounter on your Samsung device.

If any of the above methods doesn’t help you solve the problem, you should visit the Samsung service center or contact an IT professional to get it fixed.

We hope the methods in this article helped solve your problem. Do let us know what methods worked for you.

Anurag Jain

A content writer, tech geek, and fitness enthusiast out there to explore the world.

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