If you find that you can’t log in to HBO Max or “sign in” button is not working then you are at the right place.
Because in this article, we are going to show you how to fix the HBO Max can’t log in or “Sign In” not working issue once and for all.
But before that, we must tell you that some users are facing the issue that they enter their username and password but HBO Max does not allow them to log in.
They get an error message saying that “The email address or password is incorrect. Please try again” as we can see down below.
However, this is not the only error message that people are getting on HBO Max. Many users have reported that their Sign In button is greyed out.
This means that they can’t log in to the platform even when their username and password are correct.
This is how the error looks like in real life:
Some other users have also reported a Service Error on HBO Max and if you have also got one, you can read our article on how to fix service error on HBO Max.
Now that we have told you about how the error message looks like, we should also tell you that we know this can be really frustrating and for that reason, we have solved the problem for you.
In this article down below, we will be sharing 12 ways in which you can solve the HBO Max Sign In not working or Can’t Log in issue once and for all.
Table of Contents
How to Fix HBO Max Can’t Log In or Sign In not working?
As we mentioned earlier, we have given you the best solutions to fix the HBO Max Can’t Log In or Sign In not working error down below.
Make sure to try each and every solution mentioned below and also let us know which one worked for you in clearing the issue.
With that said, let’s get started:
1. Check your Login Credentials
Since you are having issues with HBO Max Can’t Log In, we believe that the first thing you need to do is check your login credentials.
As the error message suggests that “The email address or password is incorrect”, it is possible that it could be the case as well.
There are hundreds of streaming services around the world and we are sure that you must be subscribed to at least a dozen of them.
This makes it hard for anyone to accurately remember the password for each service and it is also not recommended to keep the same password for every service out there.
Therefore, make sure that you are entering the correct password for HBO Max and make sure that your Caps Lock is turned off as well as you are entering a password which contains letters as well as numbers and special characters.
So make sure to type your username and password once again very slowly by typing each and every letter, number or special character with care.
2. Check HBO Max’s Server status
If you believe that your username and password are correct, it is also possible that the HBO Max service is down and that is why you are getting this error.
While you would say that if the service is down, there should be a different error message. You are right but there are some limitations inside apps that can’t be explained.
So, in order to check if the HBO Max servers are up or not right now, you need to go to DownDetector.com and visit this link.
Once you open the link, you will see if there are any problems with the service or everything is fine.
If it says that there are problems with HBO Max, you don’t need to go any further and just wait for the normal services to resume after which you will be able to log in with ease.
3. Restart the HBO Max app or Refresh your web browser
If the HBO Max servers are working fine and your credentials are also correct then you can restart the HBO Max app or even refresh your web browser to fix the issue.
With the help of a restart, the temporary cache stored inside it can be cleared and we can solve the issue.
So, if you are using HBO Max then close the app from your device and remove it from your Recents as well.
Then open the HBO Max app and try to sign in and it should work fine this time.
If you are using a web browser then press Ctrl + F5 or Command + F5 on Windows and macOS respectively to refresh the page.
4. Restart your Streaming Device
If you are using HBO Max on a streaming device then you can simply restart or power-cycle your streaming device in order to fix the sign in or log in not working issues for HBO Max.
For an Android or iOS device, you can shut down the device, wait for a few minutes and then switch on the device.
For other streaming devices, you need to shut down the device and remove the power cord from the outlet, wait for a few minutes and then restart the device by plugging in the cord.
5. Update your HBO Max app
If there is an update available on the HBO Max app, you need to download it as soon as possible because the developers at HBO Max work really hard to push out the incremental updates to fix bugs and give you new features.
In order to check if there is any update available or not, go to Google Play Store or App Store for your Android or iOS device respectively.
Check the HBO Max app and see if it has any update available from your list of installed apps.
If there is an update available, download it and update the app and then restart the app.
After that, try to log in again to the platform and it should be working fine now.
6. Try to Log In with a Different Device
If you are facing issues to log in to HBO Max with your current device then it is recommended to try to log in with a different device.
We have seen that sometimes, there are temporary issues with a particular device and it is possible that HBO Max servers might have blocked the device for some reason.
So try to use a different device which could be either a smartphone or a laptop and try to log in from that device into HBO Max.
If it works, you can be assured that the problem is with your device and not the platform and then you can troubleshoot your device only.
7. Watch HBO Max in Incognito Mode
There is a really good option available on almost all the web browsers right now including Google Chrome which is known as Incognito Mode.
Basically, this is a mode in which you can safely browse the web anonymously without the websites being able to track you and your location.
Also, this means that incognito mode does not store cookies which is beneficial to you as it acts as if you are visiting HBO Max for the first time.
This way, you can open HBO Max inside Incognito Mode and try to log in to the platform and see if it is working or not.
- To enable Incognito Mode, go to Google Chrome and click on the three-dot toggle.
- Click on New Incognito Window and a new tab will be opened where you will see no accounts or stored history.
- Here, open HBOMax.com and login with your account credentials.
You can safely watch your favourite content even in incognito mode but the only problem is that you won’t stay logged in while using incognito mode and you will have to enter your account’s username and password every single time.
If you are okay with that, it is the safest way to browse the internet and we do recommend you to use it.
8. Reset your Account Password
If you feel that you have lost your account password then you can reset your account password as well.
We also recommend you to reset your account password every 6 months in order to not let anyone else access your account in case your password is cracked by someone.
In order to reset your account password on HBO Max, follow these steps:
- Open the HBO Max website on your web browser.
- Click on Sign In button from the top-right corner and click on Forgot Password which will be the last link on Sign In page.
- Once you click on Forgot Password, you will be asked to enter your account’s username and then click on Submit after entering your username.
- Now, you will get an email from HBO Max telling you about how to reset your account password and you just need to follow the on-screen instructions in order to reset your account password.
Note: Once you change your account’s password, all your logged in devices will be automatically logged out and you will have to log in to all your devices again.
9. Clear the HBO Max app’s cache and data
Since you are getting HBO Max Can’t Log In or Sign In not working issues, it is possible that there are cache issues with your HBO Max app.
It should be noted that any app you use stores a temporary cache file which has your visitor history as well as other details so that it can load faster the next time you open it.
Sometimes, these cache files can also be the problem and so we do recommend everyone to remove these cache files from time to time.
The HBO Max app also stores cache files and data on your Android phones which can be removed with the following steps:
- Open Settings and then go to Apps & Notifications.
- From here, select the HBO Max app and click on Storage & Cache and then click on Clear Cache.
- Also, click on Clear Storage device and then close the app.
Now, restart the HBO Max app and log in with your account credentials and we are sure that your issues will be resolved.
10. Reinstall the HBO Max app
Since it is not possible to clear cache and data on iPhone, you will need to reinstall the HBO Max app on your iOS devices.
- For that, you simply need to long-press your HBO Max, click on Delete App and then remove the app.
- After that, go to the App Store and install the HBO Max app again and then enter your login credentials.
Once you have installed the HBO Max app and logged in to the platform, start playing some content and see if no error comes up.
You can also do this on your Android device as the cache and data clearing procedure might not be full-proof as well.
Just make sure that you uninstall the app, and install it again from the Google Play Store.
11. Clear the Web Browser Cache and Cookies
If you are using the HBO Max website with the help of a browser, it is possible that there are cache and cookie issues with your browser causing you trouble logging in to the platform.
For that, you need to clear the cache and cookies of your web browser and make sure that there are no problems related to HBO Max Can’t Log In.
If you are using any other web browser, we recommend you use Google Chrome to browse HBO Max because it is known to be the best browser for consuming content from HBO Max.
- So, on Google Chrome, go to its Settings by clicking on the three-dot menu.
- Click on Privacy and security and then click on Clear browsing data and then confirm it by clicking the Clear Data button.
- This is how all your cookies and cache will be cleared from the browser and you can then visit the HBO Max and log in with your account credentials.
12. Report the issue to HBO Max Support
Talking about reporting the issue to HBO Max support, we are glad to tell you that there are lots of ways to contact the HBO Max team if you need support.
Here are all the ways in which you can contact HBO Max Support team:
The best way to contact the HBO Max Support team is via their website and here are the steps to do so:
- Visit the Contact Us page on their website by clicking on this link.
- Select the dropdown to choose your topic and click on Troubleshoot & Fix.
- After that, select either of chat, phone, text or email to choose how you want to contact them.
- Once you choose the option, follow the instructions and you can describe the problems you are facing and the team will guide with the rest.
This is it. You have read the entire article and we would like to believe that you would have found your solution by now.
If you are facing any other issues with HBO Max then let us know in the comments section down below and we will guide with everything you can do about the same.
Also, feel free to share this article with your friends and family who are looking to get help with HBO Max Can’t Log In or Sign In not working and help them solve their issues.