Are you also getting the “Oops! Something went wrong” or service error message on HBO Max while loading any content on the platform?
If you are then don’t worry as we have found a few solutions to your problem and we will help you solve the issue in this article down below.
Here is how the “Oops! Something went wrong” error looks like as posted in the screenshot above and you can see that the recommended steps are to refresh the page or go to another page and come back.
Now, there is also the Service Error on HBO Max which says that you need to try again in a few minutes which is also posted down below.
It is extremely frustrating to see that these error messages keep popping up almost every day as it was happening in our case as well.
Because we are huge fans of HBO Max, and we believe you are too, we worked all day and night to find some solutions to this problems and down below, we have listed all the solutions you can try to solve this issue.
Table of Contents
How to Fix “Oops! Something went wrong” or Service Error on HBO Max
Since you are already fed up with these “Oops! Something went wrong” and Service Error on HBO Max issues, we have the 9 Best Ways to fix these errors once and for all.
1. Reload the HBO Max web page or restart the app
As we mentioned earlier, the first recommended step even by the HBO Max team is to reload the HBO Max web page and see if the “Oops! Something went wrong” error message goes away or not.
So you simply have to click on the refresh page button when you see this error which will reload the web page and now you can see if the same error message comes up or not.
To refresh the web page, you can press F5 on your keyboard and your web page will be reloaded.
If you are using the HBO Max app then you need to close the app and clear it from recents as well.
After that, you can reopen the app and start watching content and see if the error message goes away or not.
2. Restart your Streaming Device
If you are using a Streaming Device like FireStick or Google TV or Apple TV or even a conventional device like smartphone or laptop/PC then you need to restart your device in order to solve this error message.
So if you are using a PC or Laptop or Smartphone (Android or iOS), you simply need to turn off your device and wait for a few seconds and then turn on the device again and then open HBO Max to see if the content loads properly or not.
On other streaming devices like Roku, Amazon FireTV, Google TV or Apple TV, power cycle your device which means you need to shut down the device, remove the power cord and then wait for a few seconds and then insert the power cord.
Once that is done, you can start the device and load HBO Max and start watching any content to see if the same error message comes up or not.
3. Use a Different browser or device to watch HBO Max
According to user reports that we have gathered so far, most people using Firefox and Microsoft Edge have been getting issues with HBO Max so what we recommend is that if you are also using these browsers, you need to start watching HBO Max on Google Chrome.
Similarly, if you are using your Laptop and getting this error on HBO Max then you can switch to a different laptop or a PC or even your smartphone to watch HBO Max content temporarily.
See if the error pops up on another device as well or not. If the error does not come on other devices then it means you need to troubleshoot your original device.
4. Ensure your device is supported with HBO Max
HBO Max team has written a complete guide on which devices are supported by their platform and here is the entire article which we recommend you to go through atleast once.
Once you have read the article, make sure that your device is updated as well so that there is no issue with the minimum supported version for your particular device which may be either Android, iOS, Windows or macOS.
Also, we recommend you to at least check once if you have an update available on your respective device running Android, iOS, Windows or macOS.
If you have an update available, make sure to update your device as early as you can and then load HBO Max content on it to see how it goes.
5. Try to load a different TV show or web series on HBO Max
If you are getting errors with a particular web series or movie or TV show, HBO Max recommends you to reload a different TV show or web series or movie on the platform.
This is to ensure that the same error message comes up across the platform or just a particular file on your device.
If the error message comes up on a single file only, it means that the particular file could have been damaged, corrupted or removed from the platform.
It happens quite a lot that some content is removed due to copyright issues so you can troubleshoot the same by loading different content on your device.
6. Delete web browser cache or HBO Max app’s cache
If you are using a web browser to browse HBO Max then you need to clear the browser cache in order to clear any issues you might have with the platform.
For example, if you are using HBO Max with Google Chrome browser then you can clear its cache by going to Google Chrome Settings.
Go to Privacy and Security and then go to Clear browsing data and then click on Clear Data to make sure that all the cache is cleared.
On an Android device, you can clear the cache of HBO Max by going to its Settings > Apps & Notifications > Storage & Cache and click on HBO Max app.
Then, go to Clear Cache button and tap on it to clear the cache. Also, click on Clear Storage button to clear the app’s data as well.
Now, reload the HBO Max app and see that all the errors are gone or not.
While clearing cache of the app is not possible on iPhones, you can delete the app by long-pressing on it and then clicking on Delete App from the dropdown.
After that, go to the App Store and then install the HBO Max app again and open it and load content to ensure that all the errors are now gone.
7. Disable your Ad-blocker
If you are using an ad-blocking app on your web browser or smartphone then it is recommended to uninstall or remove the ad-blocker from your device to make sure that the HBO Max content loads properly.
It is known that HBO Max, or any streaming service in general, does not like ad-blockers and they cause problems in the functioning of the platform.
So make sure to disable your ad-blocker, reload your web page and then start watching HBO Max again and we believe that all your errors will be gone.
8. Check for HBO Max app’s updates
HBO Max is still a new streaming service and not as established as some others like Netflix so it is possible that the developers of HBO Max give you frequent updates to ensure that their platform is working fine and that no bugs are getting inside their system.
Now, this also means that you need to make sure that HBO Max app stays updated on your end as well.
Therefore, go to the Google Play Store or App Store and go to the HBO Max listing on the platform.
You can also see the list of your installed apps and check if there is any update available for any of your apps, particularly HBO Max.
If there is an update available, you should update the app as soon as possible because it definitely has a feature update or a bug fix.
9. Contact HBO Max support and report your problem
Last but not the least, if your problems are still as it is even after all the solutions have been applied then we believe that you need to report your problem to HBO Max support because we believe that they will give you the best solution.
To contact the HBO Max support team, follow these steps:
- Visit the Contact Us page from this link.
- Then, from the dropdown menu where you need to select the Topic, select Troubleshoot & Fix.
- Now, select any of the methods from either Chat, Phone, Text or Email to contact HBO Max support.
It is worth noting that if you are a Twitter user, HBO Max support is available on Twitter as well so you just need to go to this handle @HBOMaxHelp and send them a direct message regarding your issue.
If you encountered issues accessing HBO Max this evening, the issue has since been resolved. Please try again – or tweet us for further support, thank you!
— HBOMaxHelp (@HBOMaxHelp) February 28, 2022
As of the time of writing this article, HBO Max Support team tweeted that the last known issue occured on February 28, 2022 and it has been resolved as well.
Here are the 9 Ways to Fix the “Oops! Something Went Wrong” and Service Error on HBO Max issues and we believe that your issue should be resolved after trying out each and every solution mentioned in this article.
Also, we would like to hear from you if you have faced any other errors on the HBO Max app and if so, what was the error message and how often are you seeing it?
Do let us know and we will try to give you a solution to your problem as soon as possible.
Also, feel free to share this article with your friends who are also getting the “Oops! Something went wrong” or Service Error on HBO Max.