How to solve Google Pixel 3 XL black screen of death issue

If you own a Google Pixel 3 or Pixel 3 XL and are facing the black screen of death issue, we know that it must be very annoying for you right now.

The black screen of death is a term originating from Windows also known as BSOD because it was quite common on Windows PCs and Laptops.

Now that this has started happening on Android and specifically on the Google Pixel 3 lineup, we would like to tell you the solution to it.

Also Read: How to Unlock bootloader, Install TWRP and Root Google Pixel 3

But before the solution, we would like you to confirm if you really have a black screen of death issue on the Google Pixel 3 series.

Basically, the black screen of death issue is when the touchscreen of your device becomes completely unresponsive.

No matter what you do such as pressing the power button, restarting the device or anything else, the screen just does not respond.

This is also the reason why the name black screen of death came into existence because your phone basically seems to be dead at this point.

Now, it is needless to say that a touchscreen or display on the phone is as important as the phone itself because it is only gateway through which we can use the device.

Also Read: How To Unlock Bootloader And Install TWRP On Nexus 6P

For example, you do everything on the phone via its touchscreen and there is no use of the phone if its display is not working.

Don’t worry though, as we are here to solve this black screen of death issue on the Google Pixel 3 and Pixel 3 XL once and for all.

How does the Google Pixel 3 XL Black Screen of Death issue occur?

Google Pixel 3 XL black screen issue
Google Pixel 3 XL black screen issue

As we mentioned earlier, the black screen of death issue on the Google Pixel 3 XL feels like your phone is completely dead.

So obviously, everyone will think as if the phone is dead now due to a malfunctioning processor or something else.

But there are a few reasons why this black screen of death issue occurs on the Google Pixel 3 XL

Black Screen issue caused by loss of Power

This is the first and most common type of reason why you have the black screen issue on your Google Pixel 3 XL.

In this scenario, you have a phone that is completely dead showing no signs of power such as no vibrations, no LED lights, not even charging, and more:

  • No vibrations while rebooting the phone
  • No vibrations while power off/on
  • No LED lights blinking
  • No signs when plugging the cable into your phone for charging
  • No sound notifications 

If this is the case, your phone is completely dead and is likely due to a hardware malfunction.

The only option you have when the black screen issue is caused by loss of power is to go to a repair shop or send in the device for RMA to fix the issue.

Read Also: Best Custom ROMs for Nexus 6P in 2021

Black screen issue caused by damaged screen

Google Pixel 3 XL broken screen
Google Pixel 3 XL broken screen

The next reason why you might be facing a black screen issue on your Pixel 3 XL is due to the fact that your screen or display must be damaged.

This can happen when your phone falls from your hand on the ground or if some force is exerted on the display due to accident or negligence.

In order to know if this is the case, you need to check the following signs:

  • Is your phone showing LED lights, notifications sounds and other sounds?
  • Is your phone showing a charging indicator when you plug it into a charging cable?
  • Does the phone vibrate when you restart it by long-pressing?

If the answer to all the above questions is YES then we are glad to inform you that your phone is not totally dead.

Basically, the display on your phone seems to be damaged in this case and you need to replace the display by once again sending the device in for RMA or fixing it from a local repair shop.

Black screen issue due to unresponsive/freezing/lags in the system

Last but not the least, the black screen issue on your Google Pixel 3 XL can also be caused by defects in your software.

For example, you may have a virus or malware inside the device which is causing the device’s screen to not turn on, and thus it is completely black.

It also happens that your phone becomes slow and laggy or unresponsive and that is the reason why you see a black screen of death.

However, you can know if the issue is caused by system unresponsiveness in the following ways:

  • Check if the phone is charging when plugged in and the LED indicators of the device are working.
  • Make sure that your phone vibrates during a reboot or power-on operation.

If the phone’s black screen issue was caused by normal freezing, it will be solved simply by a reboot.

If the issue is serious, you will need to perform a full factory reset to solve the problem.

Possible Solutions for Google Pixel 3 XL black screen of death issue

In this tutorial, we will tell you about the few common troubleshooting steps that can be performed by you in case your phone has a black screen of death issue.

However, make sure that you have followed the guide above where we discuss the reasons why this black screen can occur.

If the issue is caused by hardware malfunction or display damage, these troubleshooting steps are not going to help.

Force Reboot the device

As they say, a reboot always fixes the problem. The same is the case with any device such as even the Google Pixel 3 XL.

In order to fix the black screen issue, try and first force reboot the device and see if the problem gets solved.

For this, press and hold the power button on your device for 10 seconds or more.

Once the device restarts, you will feel a vibration on your phone which indicates that the phone is now rebooting.

If this solves your problem, great news. But if it doesn’t, you need to follow the steps mentioned below.

Charge the device

This solution may sound silly to many of you but it really happens to a few people facing this black screen issue.

They might think that their phone is dead due to some other reason but the real reason might be that their battery is totally dead.

The simple solution to this is to charge the device to its full capacity and then restart the device. It should hopefully solve your problem.

Change your charger or charging cable

Charging accessories
Charging accessories

Sometimes, it also happens that your charger or even the charging cable might be at fault and not letting your phone be charged properly.

In this case, the best option is to check with other cables or charging brick lying around in your house to check if it is charging the device or not.

If the fault is in your cable or charging brick, change it and your black screen issue should be solved.

Boot to Safe Mode and check if the problem is solved

Reboot to Safe Mode
Reboot to Safe Mode

If your problem is caused by malware or bugs or even third-party apps that are bad, you can boot into Safe Mode and your phone should work fine.

This is because, in Safe Mode, your phone disables all the third-party apps and system modifications.

So if the phone runs normally in Safe Mode, you know that there are a few things in your phone that are causing this issue so a factory reset can help solve the problem.

In order to boot into Safe Mode on Pixel 3 XL, follow these steps:

  • Press and hold the device’s power button for a few seconds.
  • On the device, you need to touch and hold the “Power Off” option.
  • This will give you an option to “Reboot into Safe Mode” and you have to select that option.
  • Now your device will automatically boot into Safe Mode. Let the phone run in Safe Mode for few hours and see if everything is working normally.
  • If it is, you know the solution is to “perform a factory reset”
  • To come out of Safe Mode, restart the device normally and you will be booted back into the normal mode.

Send your device for repair

If none of the steps mentioned above is working for your phone, you can be assured that the phone has totally gone dead and it needs repair.

In this case, you can contact Google for RMA or send in your device to repair in a local repair shop and diagnose the problem.

We hope that this article was able to solve the black screen issue on Google Pixel 3 XL for you. If it did, make sure to comment below about which step worked for you and solved this issue for your device.

Abhishek

Abhishek is the Founder, Owner, and also Chief Editor at TheAndroidLab and he looks after all the daily stuff that takes place here. If you have any queries related to this site, you can contact him via email at [email protected] or on his Twitter handle.

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